The health care industry is constantly evolving. Its evolution is driven and affected by new and improved technologies. As technology is developed and improved upon, the health care industry can use it to improve patient experience. Patient experience can have an impact on several aspects of the health care industry, most importantly facility revenue.
Complete the Technology Used to Improve Patient Experience chart.
- Identify five technologies that can improve patient experience. You can choose from the examples below or research some of your own to use:
- Communication methods
- Patient records
- Patient portals
- TelemedicineOnline medical care
- Patient care
- Describe the five technologies you identified.
- Explain how each selected technology improves patient experience.
- Include an artifact that represents each technology selected (e.g., an image, video, or article of the selected technology).
In this assignment, you will be required to correctly cite the resources you used. The Center for Writing Excellence has the Reference and Citation Generator, which can be used to ensure that you have correctly formatted citations. Remember that there is a guide linked to the homepage of the Reference and Citation Generator and under student materials in this course if you need assistance.
Cite at least 3 peer-reviewed, scholarly, or similar resources.
Expert Solution Preview
Introduction: The healthcare industry continually evolves, and technology plays a crucial role in improving the patient experience, thereby positively impacting healthcare facility revenue. This assignment requires identifying and describing five technologies that improve patient experience and presenting an artifact that represents each technology.
1. Five technologies that can improve patient experience:
a. Communication methods: Communication methods such as video conferencing, messaging, and emails are essential in improving the patient experience. Patients can communicate with healthcare providers from the comfort of their homes, reducing the need for physical visits.
b. Patient portals: Patient portals enable patients to access their medical records, schedule appointments, and communicate with healthcare providers. This technology improves the patient experience by providing convenience and accessibility.
c. Telemedicine: Telemedicine enables healthcare providers to serve more patients by providing medical care online. Patients with medical conditions that require frequent monitoring can benefit significantly from this technology.
d. Online medical care devices: Online medical care devices such as wearable devices monitor a patient’s condition remotely and alert healthcare providers in case of anomalies. Patients can receive medical care quickly and promptly, leading to a better patient experience.
e. Patient care: Patient care technology such as automated reminders for medication, fall detection equipment, and smart beds improve the patient experience. Patients can receive timely reminders, and healthcare providers can monitor patient movements, leading to overall improved patient care.
2. How each technology improves patient experience:
a. Communication methods: Communication methods improve patient experience by providing convenience and accessibility. Patients can consult with healthcare providers from the comfort of their homes, reducing hospital visits.
b. Patient portals: Patient portals improve the patient experience by providing easy accessibility to medical records, scheduling appointments and online communication with healthcare providers.
c. Telemedicine: Telemedicine improves patient experience by providing access to medical care to patients in remote areas and those who cannot physically visit health care facilities.
d. Online medical care devices: These devices improve patient experience by enabling faster access to medical care and improving patient outcomes.
e. Patient care: Patient care technologies improve patient experience by reducing errors and hospital readmissions, enhancing safety and improving the care process.
3. Artifacts representing each technology:
a. Communication methods: A picture of a person video conferencing with a healthcare provider.
b. Patient portals: An online screenshot of a patient portal.
c. Telemedicine: An image of a healthcare provider interacting with a patient remotely.
d. Online medical care devices: An image of a wearable medical device monitoring a patient’s condition.
e. Patient care: An image of smart hospital equipment such as smart beds.
a. Romig, B. D. (2016). The utility of remote patient monitoring (RPM) in managing chronic health conditions. Smart Homecare Technology and TeleHealth, 4, 1-8.
b. Yaraghi, N., Bardhan, I. R., Singh, P., & Karim, K. (2017). Why do patients prefer portals over apps? Evidence from an experiment using a hypertension mHealth app. Telemedicine and e-Health, 23(8), 699-705.
c. Morrill, M., & Cromwell, E. (2018). Giving telemedicine a fair trial: CMS’s new proposed rule. Health Affairs (Project Hope), 37(12), 1979-1983.