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The author raises an important issue regarding the inefficiency in healthcare routines, specifically the high number of patients seen by providers in a day. The author argues that healthcare providers are often driven by financial motives rather than prioritizing patient care. According to the scientific management theory, which the author mentions, humans are motivated by money, and there is a separation between managers and workers. This theory implies that corporate influence in healthcare may lead to prioritizing financial gain over patient well-being.

The author also discusses the concept of participative decision making in their workplace. Participative decision making entails encouraging employee input and incorporating their ideas and concerns into decision-making processes. The author mentions the presence of a “change board” where employees can anonymously contribute ideas and concerns, which are then presented to management. The author suggests that although this system exists in their workplace, it rarely leads to any actual changes being implemented.

In order to address the issues raised, it is crucial for healthcare organizations to prioritize patient care over financial gain. This can be achieved by emphasizing the importance of patient well-being in organizational goals and evaluating provider performance based on patient outcomes rather than the sheer number of patients seen. Additionally, there should be a stronger emphasis on employee engagement and participative decision making. Management should actively listen to and act upon employee ideas and concerns, fostering a culture of collaboration and innovation. This can lead to improved morale among healthcare providers and potentially better patient outcomes.

Reference:
GCU. (2017). Lecture notes on scientific management theory. [Course material]. Grand Canyon University.